Refund Policy

The right of withdrawal can be exercised within 14 days from the delivery of the goods, not from the purchase or alternatively directly in the shop with the purchase receipt within 30 days upon receipt, provided they are unused, clean and undamaged or in their original packaging. Items that are not intact, dirty and that have suffered damage attributable to the customer in general are not accepted.

IMPORTANT: No returns are made on sneakers.

Any complaints related to defective goods and / or incomplete services, as well as returns must be exclusively presented by the customer directly to MAY BROTHERS Sagl - Basedodition Lugano under the respective conditions. The customer will agree with MAY BROTHERS Sagl - Basedodition Lugano the details of the procedure. The existence of such disputes does not release the customer from the obligation to pay the entire invoice or the entire value of the subject of the dispute.

It is the customer's responsibility to check the goods upon delivery and to make a complaint in case of defects or problems. In principle, all items returned incomplete, damaged or soiled will not be taken back. The shipping costs in the event of a return of the goods are charged to the customer.